By booking a reservation on this site, you agree to all policies and procedures.  

Windchime Villa is our home, and we put a lot of love and care into making it the perfect retreat during your visit to St. John.  Please treat our home like you would your own.  We truly value and appreciate you as our guests!

Rates & Fees

• The nightly rate may vary due to seasonality.  The rate shown is valid for up to 4 guests.

• A $30 per person nightly fee will be added to any number of guests over 4.

• A cleaning fee of $350 will be added to all stays no matter the length. We have a professional team that does an amazing job cleaning the villa upon guest check out, so that Windchime will be sparkling and ready for our next guests.

• A 12.5% VI Hotel tax will be added to all stays.

Deposit

• A 50% deposit is due at the time of booking. This is non-refundable unless your reservation is canceled within 48 hours of booking.

• The remaining balance is due no later than 7 days prior to check in.

Refunds/Cancellations

• Full refund for a cancelations made within 48 hours of booking, if the check-in date is at least 14 days away.

• No refunds for cancelations made less than 7 days prior to check-in.

• You may cancel your reservation at least 7 days prior to check-in, however the 50% deposit paid at the time of booking is non-refundable.  If canceled prior to 7 days before check-in, the remaining 50% balance will not be due.

• We strongly encourage obtaining travel insurance.

Check In/Check Out

• Check in time is 3PM local time.

• Check out time is 10AM local time and is enforced due to potential quick turnover.

• Windchime Villa has a greeter that will meet your party upon arrival at the ferry dock or rental car business, and a manager on call during the day should you require anything during your stay. The manager will be in touch shortly before your arrival to arrange the details.

Rules & Policies

• No Pets allowed.

• No receptions, gatherings, parties or events of any kind are permitted on the premises, without acknowledgement and written permission from management. Additional fees may apply.

• No smoking, no vaping, no e-cigarettes allowed.

• No commercial photography or filming allowed.

• Quiet hours are from 10PM to 8AM.

• Maximum guests allowed is 10. This includes children of all ages.

• All refunds and cancelations policies are strictly enforced no matter the weather conditions or due to any acts beyond our control. We suggest you obtain your own travel insurance. 

• While we make every effort to alert you to nearby construction or noise as we are made aware of it, no refunds or compensation will be due because of construction or other noise issues.

• There is no lifeguard on duty at any time. Swim at your own risk. Windchime is not held responsible for injuries or accidents on property, including the pool or outside area.

• All damages to any part of the property will be the responsibility of the guests and additional fees may be incurred.

• Lost keys will incur a $50 replacement fee.

Liability

Guests assume full responsibility for all activities and conduct occurring at this property, including all actions of guests and their invitees or family members. Guests hereby agree to indemnify and hold harmless both VI Sentinel, LLC, the homeowners, and the property manager from all claims, damages, lawsuits, or injuries occurring upon the rented premises, including all legal fees associated with such.

Outages

Windchime installed an automatic commercial grade generator in the spring of 2024 that will operate in the case that there is a power outage. No refunds will be given for local utility outages, including power outages, telephone or water outages, as well as disruptions in cable TV service or internet service. This is rare but does sometimes occur on the island.

Personal Items

VI Sentinel, LLC and Windchime Villa is not responsible for any personal items that are lost, misplaced, stolen or forgotten. If you feel you have left something behind, we’ll make every effort to locate it and return it to you.

Service People

Windchime Villa is maintained by a staff of maintenance, landscaping, pool and extermination professionals, who service the home on their schedule. Should you want total privacy, please let us know so our staff can schedule accordingly.

Transportation

Our greeters do not transport guests. Due to liability restrictions, they are only allowed to act as an escort from your meeting point to the villa. You must rent a vehicle(s) large enough to transport all of your guests and luggage. You are responsible for arranging transportation during your stay, we highly recommend renting a vehicle from a local rental agency.